Refund Policy
Refund Policy:
At Dreyons, we aim to provide you with top-quality products and ensure your satisfaction with every purchase.
Refunds can only be issued if it follows the below criteria:
-
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will require photo evidence. We offer:- Full refund
- Replacement (subject to availability)
- Store credit
-
Incorrect Items:
If you receive an item different from your order, such as receiving a hoodie instead of t-shirts, contact our customer support team within 7 days. We require photo evidence. We offer:- Full refund
- Replacement (subject to availability)
- Store credit
- Absolutely no exchanges on White Items. Unless it was purchased in person (not via delivery) and can be returned/exchanged in person for inspection before the seller can give a definite answer on if it can be exchanged.
Please note:
- Refund requests must be made within the specified timeframe (7 days).
- We may request the return of the item before issuing a refund or replacement.
- Refunds will be processed using the original payment method or as store credit.
- Items must be returned in original condition.
For further assistance, reach out to our customer support team at +1 (868) 739-5861.
Thank you for choosing Dreyons. We value your business and strive to provide an exceptional online shopping experience.